What to do if something is missing in the room?
If you are missing anything, please contact our on-site guest service immediately. We will take care of it as quickly as possible.
Do I have to pay a tourist tax?
Yes, a visitor’s tax is levied on Usedom. You will find information on the amount of the tourist tax and the age regulations for children in your booking confirmation. Here you can find more information about the visitor’s tax & UsedomCard.
Is linen available in the room?
You will find fresh bed linen and towels in your apartment on arrival. Please note that we do not offer daily refills, as we are not a hotel.
What is included in the initial equipment?
The initial equipment includes bed linen, towels and basic kitchen utensils. You will find detailed information in your booking confirmation.
What kitchen equipment is available?
The kitchens are equipped with basic appliances, including a filter coffee machine, toaster, hob, oven, dishwasher and fridge. Please bring your own coffee and filter.
Are there baby cribs and high chairs?
Baby crib and high chair are available on request. Please inform us in advance if you need them.
How do I get to the Kaiser Karl Apartments?
The Kaiser Karl Apartments are located in the seaside resort of Ahlbeck on the island of Usedom. You will receive detailed arrival information in your booking confirmation.
What are the check-in and check-out times?
Check-in is possible from 14:30, check-out is until 10:00. Please let us know your arrival time in advance.
Is there a late check-out option?
Late check-out is subject to availability and can be arranged for an additional fee. Please discuss this with us in advance.
Are there parking facilities at the Kaiser Karl Apartments?
Private parking spaces are available nearby and cost € 10 per day. A reservation is required.
Are there parking spaces and charging points for bicycles?
Yes, there are parking spaces in the basement of the Kaiser Karl Apartments.
What are the reservation conditions?
You can find our booking conditions on our booking page. These contain information on cancellation conditions and payments.
What is the best way to book?
The best way to book is via our homepage to get the best prices and availability.
Are pets allowed?
Please note that pets are not allowed in the Kaiser Karl Apartments.
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